Living independently, never alone.
Emergency calls, access control, home automation, wifi and camera surveillance. You choose what each building needs and expand whenever you like. Developed and tested in licensed residences of Umanis - SH Groep.
Designed by operators, for operators.
CARO Technology was born within SH Groep. As an operator of licensed assisted living, we looked for technology that lets residents grow older at home safely and comfortably, without stigmatising them, and couldn’t find it. So we built it ourselves.
Choose what your building needs. Expand whenever you like.
Start with emergency calls and add more later. All building blocks work on the same platform.
Emergency calls
CoreFixed and mobile buttons without cables or batteries, ideal for existing buildings where wiring is difficult. Connected to alarm centres or to your own team, with periodic tests and a full history.
Access control
Smart locks: in an emergency, the door opens automatically for the responder.
Home automation
Control lights, doors and temperature from Caro Buddy, or automatically through rules.
WiFi and network
From WiFi to a fully integrated building network, managed and monitored by CARO.
Camera surveillance
Front door monitoring, so residents see visitors before they open. The whole building can be monitored with the integrated cameras.
Video phone and telephony
Open the door with a view of the hallway, and handle emergency calls by video or phone.
Caro Buddy
One device per apartment: doorbell, video phone, calendar, photo frame and local shop.
Caro OS
The platform for your building: residents, contracts, billing and maintenance, with modules you switch on when you need them.
Are your life-critical emergency calls still running over analogue lines? Your emergency call must never go down.
In Belgium, the copper telephone network is being phased out step by step. Call systems that dial an alarm centre over an analogue line have to be replaced. CARO fits into existing buildings, without new cables to every button.
A few examples. Switched over fast.
Occupied residences that moved from an existing call system to CARO. When the supplier of the previous system discontinued it at the end of June 2024, they were already running on CARO.
Residentie Leiedam, Deinze
Existing call system replaced by CARO in an occupied residence. 39 assisted living apartments, converted in less than a week.
Residentie Keizerhof, Oudenaarde
Existing call system replaced by CARO in an occupied residence. 80 assisted living apartments, converted in less than a week.
Built first for licensed assisted living. Also for those who work alongside it.
Assisted living operators
Emergency buttons, Caro Buddy and billing per apartment.
Building managers and owners’ associations
Replace your emergency call system, with a quote per building for the general meeting.
More for building managersCare homes
Alarm follow-up, intake, activities and family contact.
Single-family homes
Living at home for longer, with emergency buttons, Caro Buddy and home automation.
CARO can also be used in hotels, by property managers and in student housing. Ask about the possibilities
Our own devices, from the apartment to the server room.
Everything talks to each other through Caro Core, in the data centre.
Caro Buddy
Home automation, video phone, opening the door with a view of the hallway, calendar, photo frame and local shop.
Caro Hub
Compact, scalable control. On a server for large complexes, or as an all-in-one for a building without a server room.
Caro Emergency Antenna
PoE extension for apartment buildings: one cable for data and power, with location tracking of mobile buttons.
Caro OS, the operating system for your building.
Caro OS connects residents, devices, contracts and processes around one location. You start with the basics and switch on modules when you need them.
Care and safety
- Alarms with audit evidence
- Alarm scenarios per location
- Button tests with PDF history
Residents and guests
- Move-in to move-out in one workflow
- Intake interview on tablet
- Calendar and activities
Building and maintenance
- Locations, devices and home automation
- Tickets, interventions and suppliers
- Access control
Administration
- Billing and point of sale
- Leases and deposits
- Permissions, audit trail, GDPR and NIS2
Automations and integrations
Any event can trigger any action. Connect your own systems with a REST API and webhooks.
Our own technology, mirrored servers, available 24/7.
Caro Core runs in the data centre, mirrored on a second server. Our support team monitors your systems day and night. If something goes wrong, the right people are notified and a technician looks into it.
Built by the assisted living specialist.
CARO Technology is the care technology division of SH Groep, the family business of Wilfried, Kathy and Dimitri Martens from Deinze, Belgium. Eighteen years of experience with licensed assisted living taught us what residents and teams really need.
Of all the projects I visited, I found only two where my own mother could go.
- 2008The sparkWilfried Martens sees room to do better than the service flats of the time.
- 2013Residentie LeiedamThe first project in Deinze: 39 assisted living apartments.
- 2015AccelerationAfter Keizerhof in Oudenaarde come Vijverhof, Clarenhof and Prinsenhof.
- 202313 licensed residencesWith 24/7 emergency calls as a legal standard, the need for in-house technology grows.
- 2024Switched over fastLeiedam and Keizerhof move to CARO, before the previous system stops.
- 2026CARO in SH GroepSH Groep opens up CARO and now brings the technology from its own residences to every operator.
Caro OS keeps growing.
Questions we often get.
Do the emergency buttons really work without cables or batteries?
Yes. All buttons, fixed and mobile, work without cables and without batteries. So no construction work is needed in the apartments, and no batteries run flat.
What happens to an emergency call during an internet outage?
Local servers in the building hold the emergency call and keep retrying until the connection is restored. Our support team monitors the systems day and night.
Can CARO be installed in an existing, occupied building?
Yes. Residentie Leiedam in Deinze (39 assisted living apartments) and Residentie Keizerhof in Oudenaarde (80 apartments) switched over while occupied, each in less than a week.
Our call system dials out over an analogue phone line. Do we need to act?
In Belgium, the copper telephone network is being phased out step by step. Call systems that dial an alarm centre over an analogue line have to be replaced. CARO fits into existing buildings, without new cables to every button.
Who receives an emergency call?
An alarm centre, your own team or family, depending on how you set it up. The resident talks by video or phone with whoever answers.
Do I have to take everything at once?
No. You start with emergency calls and add access control, home automation, wifi, camera surveillance or Caro OS later. All building blocks work on the same platform.
What about security and privacy?
Caro Core runs in the data centre, mirrored on a second server. Caro OS uses role-based permissions and an audit trail, and is set up for GDPR and NIS2.
Who is CARO for?
First of all for operators of licensed assisted living and for building managers and owners’ associations of those residences. CARO is also used in care homes, single-family homes, hotels, by property managers and in student housing.
CARO in your own building.
We visit, look at your installation and put together the package for your building with you.
Or email onboarding@caro.care